Cancellation/return/exchange
Cancellation, returns and exchanges after completing an order
We cannot accept cancellations, returns, or exchanges due to customer reasons.
Please note that it will be confirmed when the order procedure is completed.
About returns and exchanges
[Products eligible for returns/exchanges]
・If the product is defective or defective
・If the delivered product is different from the ordered product
・If the product is defective or defective
・If the delivered product is different from the ordered product
*Please note that in principle, products that are in stock will be exchanged.
[Deadline for reporting target products]
We will notify you within 3 days (excluding Saturdays, Sundays, and holidays) after the product arrives.
Please be sure to check the contents of the product you received.
[Products not eligible for returns or exchanges]
・Products that have been delivered for more than 3 days (excluding weekends and holidays)
・Products that can be judged to have been used, repaired, washed, or cleaned
・Products that come into direct contact with the skin, such as swimwear and accessories
・Items with invoices/product tags or other accessories that are damaged or missing
・Products that can be judged to have been used, repaired, washed, or cleaned
・Products that come into direct contact with the skin, such as swimwear and accessories
・Items with invoices/product tags or other accessories that are damaged or missing
・Products due to incorrect purchase of color/size/quantity, size mismatch, image difference, etc.
We pay close attention to the quality of our products, but due to the characteristics of the material, there may be fine wrinkles, creases, loose threads, NEP, and dye smells. Please note that if there is no problem in using the product, it will not be eligible for return or exchange.
Inquiries about returns and exchanges
Please specify and attach the following items and contact the chat in the online store.
① Orderer's name ② Order number
(3) Image showing the defective part (image of the entire product and enlarged image of the defective part)
As soon as we have confirmed the above, we will proceed to arrange the new product.
Refunds will be given for sold out items.
Refunds will be given for sold out items.
Regarding refunds for sold out products
As soon as the returned product arrives at our company, we will process the refund.
Please note that it may take some time for the refund procedure to be processed by the credit card company.
As soon as the returned product arrives at our company, we will process the refund.
Please note that it may take some time for the refund procedure to be processed by the credit card company.
* We will bear the cost of returning the product. Please send it back by cash on delivery.
*Refunds will not be given for returns or refusals to receive items without contacting us in advance.